Ready for the customer callback?
You have your estimate put together? Great. You have each correction broken down by cost, just in case the customer asks? Awesome. You have reviewed their previous shop visits, developed a customer profile, and role played the callback? Fantastic.
Now it is time to puke on the customer.
Dumping words on the customer without the customer being able to come up for air will kill the dream, and destroy the callback. In today's Toolbox, Jonnie breaks down how to transform your presentation with four simple words.
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