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Create an emotional connection by asking these questions.
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Don't be afraid to tear down and rebuild what seems to be working.
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Maximize shop marketing, customer service coaching and pricing by understanding this.
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This tool will help you get more accurate customer feedback.
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Ask yourself these questions before you speak.
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These are the most common bad responses to bad shop reviews.
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Want to be a hero Service Advisor? Here is how to get there from here.
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Cut through rehearsed interview answers with these powerful questions.
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