Call Conversion
The Best Bad Options When You Can't Answer The Phone
The terrible choices when call volume is overwhelming, with one standout.
Continue ReadingToday's podcast asks this question: Do you want to change your career (or anything else) but you are afraid of creating terrible consequences?
Relax. You are already creating terrible consequences.
Inaction IS action. That fear of change keeps us stuck - in terrible jobs. They may not even be terrible. Not bad enough to leave, not good enough to brag about.
I'm here to share the truth with you, and the truth is that you don't have to eat shit and call it sugar. There IS a way up, and out.
The terrible choices when call volume is overwhelming, with one standout.
Continue ReadingCreate simple shop SOP's to reduce the chaos and restore order.
Continue ReadingThree shop customer "touch" strategies that can grow TOMA.
Continue ReadingThese are the don'ts to avoid and the dos to use.
Continue ReadingEliminate the emotional "spin" cycle in your shop with this simple tool.
Continue ReadingFollow this process for maximizing training results.
Continue ReadingUse this strategy to help implement and maximize any training program.
Continue ReadingHiring great problem solvers can help you dramatically improve your shop's performance.
Continue ReadingLearn why this common word is costing your shop money.
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