Customer Service
Build A Curiosity Bridge To Connect With Your Shop Customers
Create an emotional connection by asking these questions.
Continue ReadingToday's podcast asks this question: Do you want to change your career (or anything else) but you are afraid of creating terrible consequences?
Relax. You are already creating terrible consequences.
Inaction IS action. That fear of change keeps us stuck - in terrible jobs. They may not even be terrible. Not bad enough to leave, not good enough to brag about.
I'm here to share the truth with you, and the truth is that you don't have to eat shit and call it sugar. There IS a way up, and out.
Create an emotional connection by asking these questions.
Continue ReadingDon't be afraid to tear down and rebuild what seems to be working.
Continue ReadingMaximize shop marketing, customer service coaching and pricing by understanding this.
Continue ReadingThis tool will help you get more accurate customer feedback.
Continue ReadingAsk yourself these questions before you speak.
Continue ReadingThese are the most common bad responses to bad shop reviews.
Continue ReadingWant to be a hero Service Advisor? Here is how to get there from here.
Continue ReadingCut through rehearsed interview answers with these powerful questions.
Continue Reading