6 steps for creating a touch-free pick-up and drop-off system
Customers aren't coming to your shop? Go get them!
Continue ReadingToday's podcast asks this question: Do you want to change your career (or anything else) but you are afraid of creating terrible consequences?
Relax. You are already creating terrible consequences.
Inaction IS action. That fear of change keeps us stuck - in terrible jobs. They may not even be terrible. Not bad enough to leave, not good enough to brag about.
I'm here to share the truth with you, and the truth is that you don't have to eat shit and call it sugar. There IS a way up, and out.
Customers aren't coming to your shop? Go get them!
Continue ReadingUse these strategies to help your customers feel safer and more secure.
Continue ReadingA "nuclear" strategy for getting more cars into your shop, faster.
Continue ReadingPowerful word tracks and strategies for turning no into YES.
Continue ReadingHere is the right way to respond to a price shopper, and why.
Continue ReadingOne word kills call conversion, another one grows it.
Continue ReadingIncrease call conversion rates in the first 10 seconds.
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