Call Conversion
The Best Bad Options When You Can't Answer The Phone
The terrible choices when call volume is overwhelming, with one standout.
Continue ReadingToday's podcast is basically Episode 1.5, so yes, please listen to Episode 1 so you can jump into the middle of my rambling and not lose a step.
I have been talking about how to bridge the "gap" between what you are doing for a career, and what you want to be doing. A majority of Americans feel disengaged in the workplace, and one of the prime reasons is because they are a slave to a job vs being a hero to a career.
Being "stuck" is an idea, which means it is your perception posing as your reality. Today I share a powerful tool for getting un-stuck.
Let me know what you think of today's podcast.
The terrible choices when call volume is overwhelming, with one standout.
Continue ReadingCreate simple shop SOP's to reduce the chaos and restore order.
Continue ReadingThree shop customer "touch" strategies that can grow TOMA.
Continue ReadingThese are the don'ts to avoid and the dos to use.
Continue ReadingEliminate the emotional "spin" cycle in your shop with this simple tool.
Continue ReadingFollow this process for maximizing training results.
Continue ReadingUse this strategy to help implement and maximize any training program.
Continue ReadingHiring great problem solvers can help you dramatically improve your shop's performance.
Continue ReadingLearn why this common word is costing your shop money.
Continue Reading