Customer Service
Build A Curiosity Bridge To Connect With Your Shop Customers
Create an emotional connection by asking these questions.
Continue ReadingToday's podcast is basically Episode 1.5, so yes, please listen to Episode 1 so you can jump into the middle of my rambling and not lose a step.
I have been talking about how to bridge the "gap" between what you are doing for a career, and what you want to be doing. A majority of Americans feel disengaged in the workplace, and one of the prime reasons is because they are a slave to a job vs being a hero to a career.
Being "stuck" is an idea, which means it is your perception posing as your reality. Today I share a powerful tool for getting un-stuck.
Let me know what you think of today's podcast.
Create an emotional connection by asking these questions.
Continue ReadingDon't be afraid to tear down and rebuild what seems to be working.
Continue ReadingMaximize shop marketing, customer service coaching and pricing by understanding this.
Continue ReadingThis tool will help you get more accurate customer feedback.
Continue ReadingAsk yourself these questions before you speak.
Continue ReadingThese are the most common bad responses to bad shop reviews.
Continue ReadingWant to be a hero Service Advisor? Here is how to get there from here.
Continue ReadingCut through rehearsed interview answers with these powerful questions.
Continue Reading