Customer Service
Guarantee A Return Visit With The Eight Customer Touch Points
Want your auto repair shop customers to come back? Do this.
Continue ReadingToday's podcast is basically Episode 1.5, so yes, please listen to Episode 1 so you can jump into the middle of my rambling and not lose a step.
I have been talking about how to bridge the "gap" between what you are doing for a career, and what you want to be doing. A majority of Americans feel disengaged in the workplace, and one of the prime reasons is because they are a slave to a job vs being a hero to a career.
Being "stuck" is an idea, which means it is your perception posing as your reality. Today I share a powerful tool for getting un-stuck.
Let me know what you think of today's podcast.
Want your auto repair shop customers to come back? Do this.
Continue ReadingThe words that kill value and clarity for Service Advisors, and what to use in their place.
Continue ReadingLearn what (Wo)man's best friend can teach us about creating employee loyalty in your shop.
Continue ReadingShop owners often focus on the wrong problems. Here are the (W)right ones.
Continue ReadingWatch a step by step evaluation of a recorded auto repair shop call.
Continue ReadingLearn how to develop and implement your Vision, Mission, and Values - your shop's GPS.
Continue ReadingNever lose sight of why you started your auto repair shop.
Continue ReadingEmployee not living up to expectations? Try these steps.
Continue ReadingThese four elements are essential for effective assumptive selling.
Continue Reading