Customer Service
Use the 4 C's for Fixing the Broken Customer
Increase shop sales and profits by applying these tools.
Continue ReadingToday's podcast is basically Episode 1.5, so yes, please listen to Episode 1 so you can jump into the middle of my rambling and not lose a step.
I have been talking about how to bridge the "gap" between what you are doing for a career, and what you want to be doing. A majority of Americans feel disengaged in the workplace, and one of the prime reasons is because they are a slave to a job vs being a hero to a career.
Being "stuck" is an idea, which means it is your perception posing as your reality. Today I share a powerful tool for getting un-stuck.
Let me know what you think of today's podcast.
Increase shop sales and profits by applying these tools.
Continue ReadingNurture achievement in your shop and you will get more of it.
Continue ReadingIncrease your price shopper call conversion rate with these tools.
Continue ReadingThis is a great tool that will help eliminate customer blame.
Continue ReadingUse this powerful tool to overcome "resolution failure."
Continue ReadingA tool for gauging the value of your time.
Continue ReadingFollow these 3 easy steps to improve company meetings.
Continue ReadingUse these powerful tools to build customer trust.
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