Call Conversion
The Best Bad Options When You Can't Answer The Phone
The terrible choices when call volume is overwhelming, with one standout.
Continue ReadingEverybody loves a winner. Nobody likes a whiner. Especially at work.
We have all worked alongside the employee who sprays us non-stop with their gossip and drama. "My spouse is so stupid..." "Did you see what Karen wore to work yesterday?" The person who vomits their baggage on you makes your own baggage seem heavier, and harder to deal with.
Today's show will give you two great and powerful tools to end the reign of the "company sprinkler."
The terrible choices when call volume is overwhelming, with one standout.
Continue ReadingCreate simple shop SOP's to reduce the chaos and restore order.
Continue ReadingThree shop customer "touch" strategies that can grow TOMA.
Continue ReadingThese are the don'ts to avoid and the dos to use.
Continue ReadingEliminate the emotional "spin" cycle in your shop with this simple tool.
Continue ReadingFollow this process for maximizing training results.
Continue ReadingUse this strategy to help implement and maximize any training program.
Continue ReadingHiring great problem solvers can help you dramatically improve your shop's performance.
Continue ReadingLearn why this common word is costing your shop money.
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