Customer Service
Build A Curiosity Bridge To Connect With Your Shop Customers
Create an emotional connection by asking these questions.
Continue ReadingEverybody loves a winner. Nobody likes a whiner. Especially at work.
We have all worked alongside the employee who sprays us non-stop with their gossip and drama. "My spouse is so stupid..." "Did you see what Karen wore to work yesterday?" The person who vomits their baggage on you makes your own baggage seem heavier, and harder to deal with.
Today's show will give you two great and powerful tools to end the reign of the "company sprinkler."
Create an emotional connection by asking these questions.
Continue ReadingDon't be afraid to tear down and rebuild what seems to be working.
Continue ReadingMaximize shop marketing, customer service coaching and pricing by understanding this.
Continue ReadingThis tool will help you get more accurate customer feedback.
Continue ReadingAsk yourself these questions before you speak.
Continue ReadingThese are the most common bad responses to bad shop reviews.
Continue ReadingWant to be a hero Service Advisor? Here is how to get there from here.
Continue ReadingCut through rehearsed interview answers with these powerful questions.
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