Customer Service
Guarantee A Return Visit With The Eight Customer Touch Points
Want your auto repair shop customers to come back? Do this.
Continue ReadingEverybody loves a winner. Nobody likes a whiner. Especially at work.
We have all worked alongside the employee who sprays us non-stop with their gossip and drama. "My spouse is so stupid..." "Did you see what Karen wore to work yesterday?" The person who vomits their baggage on you makes your own baggage seem heavier, and harder to deal with.
Today's show will give you two great and powerful tools to end the reign of the "company sprinkler."
Want your auto repair shop customers to come back? Do this.
Continue ReadingThe words that kill value and clarity for Service Advisors, and what to use in their place.
Continue ReadingLearn what (Wo)man's best friend can teach us about creating employee loyalty in your shop.
Continue ReadingShop owners often focus on the wrong problems. Here are the (W)right ones.
Continue ReadingWatch a step by step evaluation of a recorded auto repair shop call.
Continue ReadingLearn how to develop and implement your Vision, Mission, and Values - your shop's GPS.
Continue ReadingNever lose sight of why you started your auto repair shop.
Continue ReadingEmployee not living up to expectations? Try these steps.
Continue ReadingThese four elements are essential for effective assumptive selling.
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