Customer Service
Use the 4 C's for Fixing the Broken Customer
Increase shop sales and profits by applying these tools.
Continue ReadingEverybody loves a winner. Nobody likes a whiner. Especially at work.
We have all worked alongside the employee who sprays us non-stop with their gossip and drama. "My spouse is so stupid..." "Did you see what Karen wore to work yesterday?" The person who vomits their baggage on you makes your own baggage seem heavier, and harder to deal with.
Today's show will give you two great and powerful tools to end the reign of the "company sprinkler."
Increase shop sales and profits by applying these tools.
Continue ReadingNurture achievement in your shop and you will get more of it.
Continue ReadingIncrease your price shopper call conversion rate with these tools.
Continue ReadingThis is a great tool that will help eliminate customer blame.
Continue ReadingUse this powerful tool to overcome "resolution failure."
Continue ReadingA tool for gauging the value of your time.
Continue ReadingFollow these 3 easy steps to improve company meetings.
Continue ReadingUse these powerful tools to build customer trust.
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