Call Conversion
The Best Bad Options When You Can't Answer The Phone
The terrible choices when call volume is overwhelming, with one standout.
Continue ReadingYou and I wanted to be firemen and doctors and teachers and lawyers and famous when we were kids. We KNEW what we wanted, even if we were (mostly) wrong.
Today, congratulations! We are (W)right - we have absolutely no clue what what we want in a job, just that we want to have one. Wouldn't it be more fun to go back to the days when you wore a pot on your head and pretended you were an astronaut? It's no surprise that 70% of American employees feel disengaged at work.
This has answers. We just have to start asking the (W)right questions. Download and listen to today's podcast and let me know what you think.
The terrible choices when call volume is overwhelming, with one standout.
Continue ReadingCreate simple shop SOP's to reduce the chaos and restore order.
Continue ReadingThree shop customer "touch" strategies that can grow TOMA.
Continue ReadingThese are the don'ts to avoid and the dos to use.
Continue ReadingEliminate the emotional "spin" cycle in your shop with this simple tool.
Continue ReadingFollow this process for maximizing training results.
Continue ReadingUse this strategy to help implement and maximize any training program.
Continue ReadingHiring great problem solvers can help you dramatically improve your shop's performance.
Continue ReadingLearn why this common word is costing your shop money.
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