Customer Service
Build A Curiosity Bridge To Connect With Your Shop Customers
Create an emotional connection by asking these questions.
Continue ReadingYou and I wanted to be firemen and doctors and teachers and lawyers and famous when we were kids. We KNEW what we wanted, even if we were (mostly) wrong.
Today, congratulations! We are (W)right - we have absolutely no clue what what we want in a job, just that we want to have one. Wouldn't it be more fun to go back to the days when you wore a pot on your head and pretended you were an astronaut? It's no surprise that 70% of American employees feel disengaged at work.
This has answers. We just have to start asking the (W)right questions. Download and listen to today's podcast and let me know what you think.
Create an emotional connection by asking these questions.
Continue ReadingDon't be afraid to tear down and rebuild what seems to be working.
Continue ReadingMaximize shop marketing, customer service coaching and pricing by understanding this.
Continue ReadingThis tool will help you get more accurate customer feedback.
Continue ReadingAsk yourself these questions before you speak.
Continue ReadingThese are the most common bad responses to bad shop reviews.
Continue ReadingWant to be a hero Service Advisor? Here is how to get there from here.
Continue ReadingCut through rehearsed interview answers with these powerful questions.
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