Customer Service
Guarantee A Return Visit With The Eight Customer Touch Points
Want your auto repair shop customers to come back? Do this.
Continue ReadingYou and I wanted to be firemen and doctors and teachers and lawyers and famous when we were kids. We KNEW what we wanted, even if we were (mostly) wrong.
Today, congratulations! We are (W)right - we have absolutely no clue what what we want in a job, just that we want to have one. Wouldn't it be more fun to go back to the days when you wore a pot on your head and pretended you were an astronaut? It's no surprise that 70% of American employees feel disengaged at work.
This has answers. We just have to start asking the (W)right questions. Download and listen to today's podcast and let me know what you think.
Want your auto repair shop customers to come back? Do this.
Continue ReadingThe words that kill value and clarity for Service Advisors, and what to use in their place.
Continue ReadingLearn what (Wo)man's best friend can teach us about creating employee loyalty in your shop.
Continue ReadingShop owners often focus on the wrong problems. Here are the (W)right ones.
Continue ReadingWatch a step by step evaluation of a recorded auto repair shop call.
Continue ReadingLearn how to develop and implement your Vision, Mission, and Values - your shop's GPS.
Continue ReadingNever lose sight of why you started your auto repair shop.
Continue ReadingEmployee not living up to expectations? Try these steps.
Continue ReadingThese four elements are essential for effective assumptive selling.
Continue Reading