Customer Service
Use the 4 C's for Fixing the Broken Customer
Increase shop sales and profits by applying these tools.
Continue ReadingYou and I wanted to be firemen and doctors and teachers and lawyers and famous when we were kids. We KNEW what we wanted, even if we were (mostly) wrong.
Today, congratulations! We are (W)right - we have absolutely no clue what what we want in a job, just that we want to have one. Wouldn't it be more fun to go back to the days when you wore a pot on your head and pretended you were an astronaut? It's no surprise that 70% of American employees feel disengaged at work.
This has answers. We just have to start asking the (W)right questions. Download and listen to today's podcast and let me know what you think.
Increase shop sales and profits by applying these tools.
Continue ReadingNurture achievement in your shop and you will get more of it.
Continue ReadingIncrease your price shopper call conversion rate with these tools.
Continue ReadingThis is a great tool that will help eliminate customer blame.
Continue ReadingUse this powerful tool to overcome "resolution failure."
Continue ReadingA tool for gauging the value of your time.
Continue ReadingFollow these 3 easy steps to improve company meetings.
Continue ReadingUse these powerful tools to build customer trust.
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