The Buyosphere Toolbox

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Is Secret Shopping, Really That Secret? An Experiment

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The Unsecret Shopper Goes Shopping: Home Depot

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Tom Franklin, Next Generation Realty And Great Customer Service: Surviving And Thriving In The Downturn

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Monday Morning Reaction: Jordan Creek Mall, Hy-Vee And Kum And Go Kudos, Getting A Customer Service Job And Bad Customer Service Signs

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Early Results And Comments From The Des Moines Customer Service Survey

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The Unsecret Shopper Goes Shopping: Jordan Creek Mall

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There Are No Second Chances In Retail - Just Ask Uncle Ralph's Lamp Emporium

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Mike, Kum And Go, Catching Happiness And Paying It Forward

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Monday Morning Reaction: Casey's, Interstate Batteries, The Shopping Hall Of Shame II, The Des Moines Customer Service Survey And Patches The Horse

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