Customer Service
Use the 4 C's for Fixing the Broken Customer
Increase shop sales and profits by applying these tools.
Continue ReadingToday's podcast asks this question: Do you want to change your career (or anything else) but you are afraid of creating terrible consequences?
Relax. You are already creating terrible consequences.
Inaction IS action. That fear of change keeps us stuck - in terrible jobs. They may not even be terrible. Not bad enough to leave, not good enough to brag about.
I'm here to share the truth with you, and the truth is that you don't have to eat shit and call it sugar. There IS a way up, and out.
Increase shop sales and profits by applying these tools.
Continue ReadingNurture achievement in your shop and you will get more of it.
Continue ReadingIncrease your price shopper call conversion rate with these tools.
Continue ReadingThis is a great tool that will help eliminate customer blame.
Continue ReadingUse this powerful tool to overcome "resolution failure."
Continue ReadingA tool for gauging the value of your time.
Continue ReadingFollow these 3 easy steps to improve company meetings.
Continue ReadingUse these powerful tools to build customer trust.
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