Customer Service
Guarantee A Return Visit With The Eight Customer Touch Points
Want your auto repair shop customers to come back? Do this.
Continue ReadingToday's podcast asks this question: Do you want to change your career (or anything else) but you are afraid of creating terrible consequences?
Relax. You are already creating terrible consequences.
Inaction IS action. That fear of change keeps us stuck - in terrible jobs. They may not even be terrible. Not bad enough to leave, not good enough to brag about.
I'm here to share the truth with you, and the truth is that you don't have to eat shit and call it sugar. There IS a way up, and out.
Want your auto repair shop customers to come back? Do this.
Continue ReadingThe words that kill value and clarity for Service Advisors, and what to use in their place.
Continue ReadingLearn what (Wo)man's best friend can teach us about creating employee loyalty in your shop.
Continue ReadingShop owners often focus on the wrong problems. Here are the (W)right ones.
Continue ReadingWatch a step by step evaluation of a recorded auto repair shop call.
Continue ReadingLearn how to develop and implement your Vision, Mission, and Values - your shop's GPS.
Continue ReadingNever lose sight of why you started your auto repair shop.
Continue ReadingEmployee not living up to expectations? Try these steps.
Continue ReadingThese four elements are essential for effective assumptive selling.
Continue Reading